Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Last updated: December 2023
1. General questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 14 days of the purchase date. To start a return, please email us at email@example.com
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please email us at firstname.lastname@example.org We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer worldwide shipping! We are also stocked at a range of beauty stores around Australia.
Is your product at any stores?
Yes! We are currently stocked at a few stores around Australia. They include - Fez Studio, Fleur Rejuvination, Beautybythebaydunsborough, Bambi Brows, Bare skin & Beauty co, Passion for hair Dunsborough, Westcoat dress hire.
2. product questions
Is it really brown based?
Yes! It is Australia's first brown based ban.
Does it suit any skin tones?
Our studies found it suits all skin tones. We have tested on various different skin tones and they all looked naturally glowing. The brown base overpowers and suits all skin tones.
Is it pregnancy safe?
Yes! All vegan, paraben free and no harmful chemicals used.
How many different shades can I get?
There is 4 different shades you can achieve. Light = 1-2 hours. Medium = 2-4 hours. Dark = 5-7. Ultra dark = 8-9 hours.
How long does 1 bottle last?
It all depends how often you use it. Our customers said on average it lasts 2-3 months.
Does it have nice fragnance?
Yes! We're actually one of the very limited number of tanning foams that doesn't have a bad scent.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard,), PayPal, AfterPay and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please select AfterPay at checkout.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location. Australia wide orders are usually 2-7 days and international orders are 8-21 days.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing email@example.com
How can I provide feedback?
We welcome and value your feedback! You can leave a google review by typing in Sahara Soul, leave us a message through Instagram, TikTok or Facebook and emailing us at saharasoul.com